Frequently Asked
Questions
How does the subscription work?
Each month, we release a new curated volume for your collection. Depending on your subscription, it arrives either as a printed keepsake by post or digitally as a flip book & a printable PDF. You choose your collection, your format, and how often you'd like to be billed — monthly, quarterly, or annually.
How does billing work?
When you subscribe, you're billed for your first volume right away. After that, your subscription renews automatically on first of the month — monthly, quarterly, or annually, depending on the plan you choose.
Can I cancel any time?
Yes, you can cancel whenever you'd like. To avoid being billed for the next cycle, cancel before your renewal date. Your subscription will finish out the cycle you've already paid for and simply won't renew.
What's your refund policy?
We begin curation and design work on each volume two to three months before its ship date, so refunds are generally not available once a term has begun.
However, if your volume arrives damaged or doesn’t arrive at all, contact us and we’ll send a replacement. If you’re ever genuinely unhappy early in a longer plan, write to us and we’ll do our best to make it right.
When will I receive my volume?
Each month's collections ship out on the 8th or 9th of that month.
If you're already subscribed, your volume ships (or, for digital, arrives) on the 8th automatically.
If you're a new subscriber, subscribe by the 7th to receive that month's volume. Subscribe after the 7th and you'll begin with the following month's volume.
Is shipping included in the price?
Standard domestic shipping is included as part of your monthly subscription fee. For international mail, there is a small postage fee added at checkout. (Reminder-The Labyrinth is our only international option)
Can I give a subscription as a gift?
Yes, a subscription makes a lovely gift. At checkout, just enter the recipient's address in the shipping field so their volumes reach them. One thing to remember: subscriptions renew automatically, so if you intend a one-time gift, turn off auto-renew or cancel before the renewal date.
What kind of stories are included?
We curate timeless short fiction: tales worth rediscovering. Each is presented with special design and care. Some stories are presented faithfully; others are thoughtfully adapted for length or content, and we’ll always tell you when a story has been adapted.
Do you have a place to discuss stories?
Yes! Discussing stories with friends is one of our favorite parts of reading.
Toward the end of each month, we open a space on Substack to talk about that month’s stories together, once everyone’s had a chance to read. Join in with your own thoughts and questions.
Follow us there at https://substack.com/@undersunscriptorium to catch each conversation as it goes live.
What if I don’t receive my story in a given month?
Physical volumes typically arrive within a week or two of shipping. If yours hasn’t arrived by then, please reach out to us at info@undersunscriptorium.com and we’ll make it right. Mail unfortunately sometimes gets lost.
Digital subscribers: if your volume hasn’t landed in your inbox, check your spam or promotions folder first, since email providers sometimes misfile new senders. Still missing? Let us know at info@undersunscriptorium.com and we’ll resend it.
Still have questions?
If you have further questions, we'd love to hear from you.
Write to us at info@undersunscriptorium.com.